Refund Policy

Introduction

We value our clients and are committed to delivering exceptional web development and digital services. This Refund Policy delineates the terms under which refunds are provided and addresses concerns related to our comprehensive range of services. Our offerings include website and application development, digital marketing, social media marketing, cloud services, and advertising. We strive for complete client satisfaction and transparency throughout our engagement.

Scope

This policy applies to all web development and digital services provided by our company, including website and application development, digital marketing, social media marketing, cloud services, and advertising, as well as website design, development, maintenance, and related services.

Eligibility for Refund

Refunds are considered under specific circumstances, which may include the initiation phase of a project, the satisfaction level of the delivered work, and adherence to agreed timelines. Detailed assessments will be made based on each individual case, taking into consideration the project’s progress, the quality of work delivered, and any delays experienced.

Non-Refundable Services

The following services are non-refundable:

• Completed Projects:
• Once a project is completed and delivered, it is non-refundable unless it falls under the conditions mentioned in Section Eligibility for Refund
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• Maintenance Services:
• Ongoing maintenance services are billed monthly and are non-refundable once the service period has commenced.
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• Third-Party Services:
• Costs associated with third-party services, such as domain registration, hosting, and premium plugins, are non-refundable.

Refund Process

• Request Submission: To request a refund, the client must submit a written request detailing the reasons for the refund.
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• Evaluation: Upon receiving the refund request, we will evaluate the claim based on the criteria outlined in this policy.
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• Decision: The client will be notified of the decision within 15 business days of the refund request submission. If approved, the refund will be processed within 30 business days.

Dispute Resolution

If the client disagrees with our decision regarding a refund, they may request a further review. We are committed to resolving disputes amicably and in good faith.

Contact Information

For any questions or concerns regarding our return policy, please contact our customer support team at

accounts@sinope.co.in

or call 9019263525

Policy Updates

We reserve the right to update this Return Policy at any time. Clients will be notified of any changes via email or through our website.